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Frequently Asked Questions

Click here for online registration!

To register online, log in to your existing account after clicking on the link above. If you have previously registered for a class, and have NOT created an account, we have created one for you. Please log in using your email address and your password will be your last name (with the first letter capitalized). Your password may be changed upon log in. If you have never registered for any Haymarket Iceplex programs, then you must create a family account. Please set up one account for your entire family. If you have forgotten your password, PLEASE DO NOT CREATE A DUPLICATE ACCOUNT. Instead, click on "Forgot your password?" and it will be sent to your email address on file. If you need to add an additional family member, this can be done after logging in to your account.

Frequently Asked Questions about Learn-to-Skate Classes


  • How do I register for classes?

    Registration will open 5 weeks prior the series begins. Registration is available online only. If you are having trouble with your online login password,  please email or call the Skating Director, Geremi Howard at
  • What are the payment options?

    We accept Visa, Mastercard and Discover online. Payment must be in full for the registration to process. There is no pro-rating. Cash or check is accepted at the arena front desk by the skating director only.
  • How do I know what class to sign up for?

    If it is your first time taking group lessons you will sign up for  Snow Plow Sam 1-2 (ages 3-6), Basic 1 / Hockey 1 (ages 7-16). There are detailed descriptions of our classes broken down by age group on the curriculum sheets below. Skills are constantly evaluated in classes so if you do not end up in the appropriate class we will get you to the right one!
  • I have skated in ISI group lessons, how do I know what to sign up for?

    Please ask! In general, you can compare the skill list from your last ISI class with our classes and find the right one. We are happy to help you find the best fit for your skill level. Please note, our instructors may need to adjust your group
  • How long are classes?

    All of our classes are 30 minutes long offered once a week. Please plan to arrive 15 minutes early to be ready for the start of your class.
  • What do I wear?

    We recommend warm clothing such as pants, jacket, and gloves. It is also recommended that skaters in the Snowplow Sam  1-4 and Basic 1-3 classes wear helmets. Hockey 3 are required to have hockey helmets.
  • I do not have my own skates, can I still sign up for classes?

    Yes!   All lessons include skate rental. We recommend arriving 15 minutes early to class to allow for time to get skates and be ready to step on the ice at the beginning of class.
  • How do I know if my skates fit?

    Our rental skates fit true to your shoe size.  If there is too much room at the toes, select a smaller size.  When lacing the skates begin tightening them near the toes working your way up the ankle. Be sure to lace them all the way up! If laces are too long tie them back down the eyelets, do not tie them around the ankle.
  • Is there time for me to practice?

    Yes, included in the lesson fee is 7 free practice passes only good for the current session you are signed up for. The practice sessions can be used during any public skate session or learn to skate practice session. The practice sessions are good for an equal number of public sessions as paid class sessions and is good for the ENROLLED STUDENT ONLY. The sessions will expire on the last day of the LTS session. Please just tell the front desk staff your last name in order to receive the free public session. Please check the website for the most current public skating schedule.
  • If I am not signed up for lessons can I still skate on the practice session?

    Yes. You may pay the public session fee and skate in Lane 7 only.  Public session prices are: $7. This does not include skate rental which is $3.
  • Where do I go on my first day of classes?

    After getting your skates find your name on the roster sheet for your class posted in the lobby on the bulletin boards.  If you have a class that is Level Basic 1/ Hockey 1, or a Snow Plow  Sam 1-2  or Adult 1 on the 1st day only, meet your coach OFF the ice by the party room door inside the arena.  Otherwise any other level, your instructor will be waiting on the ice in the assigned lane for you  before class begins.   Your lane assignment will be posted on the class rosters on the bulletin board. Lane assignment Number 1 will always be by the party room door in South Rink and  Lane 8 will always be by the front entrance end of the south rink.  
  •   Parents, once your skater has found their coach please make your way to observe the class. You may watch your children on the ice, but please do not shout out to them from the glass. The hockey boxes are not for spectators.
  • If I miss a class do you have make-up classes available?

  • Do your coaches offer private lessons?

    Yes. Most of our coaches are available for private lessons on public sessions, learn to skate practice sessions, and freestyle sessions. Please see our coaches’ information sheet to find out more information and contacts. They are independent contractors of the rink so you may contact them directly for scheduling. If you need assistance please feel free to contact the skating director.
  • What if I want to play hockey, is your program right for me?

    Yes! Depending on age your skater would go through Snow Plow Sam 1-4 are the ages 3-6 and the Hockey 1-4 are ages 7- 12. We teach skating skills for the hockey player following the LTS - USA National Program. No hockey equipment required. Helmet is recommended.
  • What if Inclement Weather causes classes to cancel?   The cancellation of LTS classes will be posted on our website  It will be posted on the Home Page or the Inclement Weather tab.